93ko's Privacy Policy — Your data is safe with us

93ko (93ko.win) is one of Bangladesh's most trusted online gaming platforms. When you create an account with us, you're entrusting us with your personal information — and we take that responsibility seriously. This Privacy Policy document clearly explains what data 93ko collects, why we collect it, how we use it, and how it is kept secure.

This policy applies to all users of the 93ko.win website and mobile app. By using our services, you are considered to have accepted this Privacy Policy. We recommend reading this page carefully.

93ko collects only the information that is essential to deliver our services. We do not collect unnecessary or excessive data. The categories of information we collect are detailed below:

A. Information collected at registration:

• Full name (as it appears on your National ID)
• Mobile number (for bKash/Nagad/Rocket verification)
• Email address (optional, for security notifications)
• Date of birth (for age verification — to confirm 18+)
• District or region (to verify service availability)

B. Information collected during KYC verification:

• National ID (NID) number or passport number
• NID/Passport photo (both sides)
• Selfie photo (if required)

C. Automatically collected information:

• IP address and device type
• Browser name and version
• Platform activity logs (login times, game sessions)
• Cookies and local storage data

93ko uses collected data for specific, legitimate purposes. Each purpose is clearly explained below:

93ko does not retain your personal information beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data — retained for as long as the account remains active
• After account closure — up to 5 years (due to legal obligations)
• Transaction records — 7 years (required for financial auditing)
• KYC documents — 3 years after verification is complete
• Gaming logs — 2 years
• Support chat logs — 1 year

Once the designated retention period expires, your data is automatically deleted through a secure process. You may also request early deletion before that period ends — though legal obligations may prevent complete removal in some cases.

93ko never sells or rents your personal information to third parties for commercial purposes. However, there are limited circumstances where sharing certain data may be necessary:

Permitted data sharing purposes:

• Payment processor: bKash, Nagad, Rocket — only the information required to verify transactions
• Legal authorities: In response to a valid court order or official government investigation
• Technology service providers: Server hosting and security services — under strict confidentiality agreements
• Fraud prevention: For industry-standard blacklist verification (minimum data only)

The 93ko.win website and mobile app use cookies and similar technologies to make your browsing experience smoother and more personalised.

Types of cookies:

• Necessary cookies: Keeps your login session active and ensures security. These cannot be turned off.
• Functional cookies: Remembers your preferred language, theme, and settings.
• Analytics cookies: Helps us understand which pages are most visited — without identifying individual users.
• Security cookies: Used to detect multiple accounts and fraudulent activity.

You can manage or delete cookies from your browser settings. However, disabling essential cookies may prevent certain features of the website from working properly.

To protect your information, 93ko uses the highest industry-standard security technologies. Our security team monitors systems around the clock, 24 hours a day.

• 256-bit SSL/TLS Encryption — across all data transfers
• AES-256 Encryption — for sensitive data stored in the database
• Two-factor authentication (2FA) — for account access
• Regular security audits and penetration testing
• Firewall and DDoS protection
• Strict data access policy for staff

Every 93ko user has important rights over their own data. We fully acknowledge and respect these rights:

• Right to access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under specific conditions.
• Right to restrict processing: You may request that processing of your data be paused in certain circumstances.
• Right to data portability: You may request your data in a machine-readable format.
• Right to object: You may opt out of marketing communications at any time.

93ko strictly does not provide services to anyone under the age of 18, nor do we collect their personal information. Date of birth is verified at registration, and any account identified as belonging to a minor is closed immediately.

If a parent or guardian believes their minor child has accidentally registered on 93ko, please contact our support team immediately. We will promptly delete the relevant account and all associated data.

93ko may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following means:

• Displaying notification banners on the website
• SMS to your registered mobile number
• Email notification (if an email address is on file)
• Post-login pop-up notifications

The effective date of any updated policy will be clearly shown at the top of the page under "Last Updated". Continued use of the service after changes have been made will be considered acceptance of the revised policy.

If you have any privacy-related questions, concerns, or complaints, please get in touch. Our dedicated privacy team is always ready to assist.

• Live chat support — 24 hours, 7 days a week
• Email: [email protected] — response within 72 hours
• A tracking number will be provided once your complaint has been submitted.
• Complex matters resolved within a maximum of 7 business days